Solicitation: 36C10B20Q0140
The Contractor shall perform paper mail conversion management services for the Department of Veterans Affairs (VA). Services include the receipt, control, and conversion of paper mail source materials (mail packets) to standardized, indexed, and searchable Portable Document Format (PDF) (PDF Image plus Text).
The Contractor shall perform data extraction on a subset of the source material prior to uploading mail packets to a contract-developed mail portal or transmit mail packets to a Veterans Benefits Administration (VBA) Mail Automation Service.
The Contractor shall incorporate quality assurance activities and validation into multiple steps of the conversion process to ensure that VA receives images and data of sufficient quality to support its business processes. VA anticipates that it will require document conversion services for source materials equivalent to approximately 138 million images (split between 69 million images in the base period and 69 million images in the option period, if exercised. The volume of mail received by the Contractor for conversion will be dependent primarily on the number of claims received from Veterans/claimants.
