“Federal artificial intelligence (AI) technology leaders agreed today that a human-centered approach to data management and automation generates stakeholder buy-in and improves agencywide perceptions of AI projects.”
“At CXO Tech Forum: AI and Robotics Process Automation (RPA) in Government on Dec. 5, government officials speaking on several panels emphasized the importance of human-centered design in the development of AI capabilities.”
“Anil Tilbe, Director of Enterprise Measurement and Design at the Veterans Experience Office (VEO), said that human-centered design is ‘extremely important’ in AI development. ‘Using human-centered design, you’re prioritizing human intelligence,’ he said.”
“At VEO, Tilbe and his team are using information gathered from veterans and Veterans Affairs employees to build the AI environment. He suggested that the human intelligence element can help mitigate ethical concerns around AI.”
“Department of Labor CIO Gundeep Ahluwalia added that his agency also uses a human-centered approach to AI to improve citizen and employee experiences…” Read the full article here.
Source: Successful AI Stems from Human-Centered Design, Fed Leaders Agree – December 5, 2019. MeriTalk.
