Saturday, December 7, 2024

VA RFI: VACO IT Field Operations Support Deskside Services

Solicitation: 36C10B20Q0062

The VACO IT Support Services (ITSS) FOS environment is primarily a Microsoft (MS)/Intel-based distributed computing infrastructure desktops. VACO ITSS FOS is responsible for the maintenance and support of desktop operations, to include the maintenance and daily desktop and laptop operations for seven field program offices and their remotely supported staff. To accomplish this function, FOS requires on-site Contractor technical support, as well as remote support to users located at off-site locations. Support services consist of responding to Computer Associates (CA) Services Desk Manager requests, monitoring and maintaining systems and refreshing laptop/desktop systems, monitoring and responding to security issues, performing monthly patches on all systems managed by FOS.

The Contractor shall provide on-site desktop support for personal computers (PC), laptop computers, and associated peripherals for the seven Program Office locations…

Read more here.

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Jackie Gilbert
Jackie Gilbert
Jackie Gilbert is a Content Analyst for FedHealthIT and Author of 'Anything but COVID-19' on the Daily Take Newsletter for G2Xchange Health and FedCiv.

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