Solicitation 36C10B20Q0051
VA, Information Technology Operations and Service (ITOPS), End User Operations (EUO), has a requirement to provide End User Devices (EUD) for contractors, many of which do not report to VA facilities. These device requests add additional support load to EUO and thus ITOPS would like to test pilot a managed service for end user devices that will be utilized to meet these customer s needs. This small-scale seat management pilot is called Contractor Laptops as a Managed Service (CLaaMS). This managed service pilot will include the awardee providing the following services: implementation, device provisioning, device deployment services, technical support services, device tracking and recovery, using a flexible utilization model, billing on a consumption basis…
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