“‘Democrats from both the House of Representatives and the Senate sent a letter to HHS Secretary Alex Azar and CMS Administrator Seema [Verma] about reported technical problems that may have prevented 100,000 Americans from accessing health insurance through HealthCare.gov on the first day of Open Enrollment this year…”
“According to the letter, some potential enrollees faced error messages when they attempted to enroll in the federal health insurance marketplace.”
“AP News originally broke the story in an article which revealed that the administration was working to repair glitches after the first day of open enrollment.”
“While CMS has assured the public that the issues were resolved and the site was in working order the weekend following the first day of open enrollment, some policymakers fear that the problem could recur.”
“The letter asks CMS six questions:
- Has CMS conducted an investigation into the user difficulties and, if so, what was the source and was it related to high traffic?
- How many enrollees were affected?
- What is CMS doing to fix the issue?
- How is CMS addressing the enrollees who were affected and how will it ensure that all consumers can successfully enroll?
- Can CMS give assurances that the agency fixed the issue?
- Should enrollees and Congress expect any future disruptions in the enrollment process before the end of open enrollment?…” Read the full article here.
Source: Congress: HealthCare.gov Technical Problems May Impact Enrollment – By Kelsey Waddill, November 25, 2019. Health Payer Intelligence.
