“As the Defense Health Agency assumes responsibility for managing all military hospitals and clinics, Army leaders want patients to know that they are listening to concerns.”
“At a town hall forum Tuesday with soldiers and family members at the Association of the United States Army annual meeting in Washington, Army Chief of Staff Gen. James McConville urged military health system patients to use the tools available to them, including appointment surveys, patient advocates and the military command structure, to keep the brass apprised of problems arising from the sweeping changes currently underway in military health care…”
“Each military hospital is supposed to have a patient advocate, also known as a customer service advocate or patient relations expert, who is supposed to represent patients in any dispute.”
“Also, the command structure will remain in place to hear patient concerns, explained Army Surgeon General Major Gen. Scott Dingle.”
“’As we highlighted before, this is a merger. Any time we bring large institutions together as part of a merger, things have got to get steady … there is always an opportunity for challenge. We have to put the information forward to the chain of command so we can make adjustments,’ McCarthy said…” Read the full article here.
Source: Army leaders want to hear about any problems stemming from military health transformation – By Patricia Kime, October 16, 2019. Military Times.
