“The General Services Administration (GSA) is looking to industry for advice on how the agency can share and spread human centered design (HCD) practices across the Federal government, as noted in a request for information released today.”
“The RFI, open until November 18, is meant to help GSA understand the different options agencies have in procuring HCD services under existing contracts. GSA is working on a broader report and buying guide for customer experience services, and the feedback from this RFI will inform the agency’s work…” Read the full article here.
Source: GSA Looks for Feedback on HCD in Government – October 28, 2019. MeriTalk.
