Re: Solicitation Number: 36C10B19Q0483
Re: Contract Award GS-35F-110DA 36C10B19F0395
The proposed action is for the renewal of IBM MVS software maintenance for 50 existing IBM MVS product licenses in use by VA, Office of Information and Technology, Information Technology and Operations, Infrastructure Operations (IO). The MVS software is utilized for the seamless end-to-end performance monitoring of systems and applications providing business services based upon experiences by end users. The required MVS software maintenance will consist of software upgrades and updates to include point releases, service releases and security releases of applicable software on a quarterly basis, and/or within 48 hours in cases in which a high-risk vulnerability fix becomes available. The required full level of service includes 24 hours per day, 7 days per week telephone and online coverage with a 2-hour response time. These software upgrades and updates are necessary for IO to continue successful operation of the existing IBM-based infrastructure which supports existing IO systems and applications. The maintenance is required to ensure the IO’s MVS software remains operational.
