“TurningPoint-DSFederal, JV, L.L.C. (FedPoint) announces today that CMS has selected the company to provide Call Center: Connect (C3) help desk support. Adding to its portfolio of six engagements, FedPoint will provide C3 Help Desk support to ensure the Medicare and Marketplace contact centers systems remain accessible and effective.”
“The C3 Help Desk is responsible for overseeing and managing the resolution of contact center representative requests for both the Medicare and Marketplace contact centers. These requests include, but are not limited to, troubleshooting support, technical support, issue triage, and escalation of issues. The C3 Help Desk is the central, integrated, help desk supporting the suite of systems that support the call centers. The C3 Help Desk is also responsible for managing the entire lifecycle of help desk requests…”
“FedPoint’s C3 Help Desk contract is a 51-month task order under the CMS SPARC 8(a) contract vehicle with a total value of $9.9M if all options are exercised…” Read the full press release here.
Source: TurningPoint-DSFederal JV, L.L.C. Awarded Contract to Provide Ongoing Services for the Centers for Medicare & Medicaid Services (CMS) Call Center: Connect (C3) Help Desk – August 23, 2019. PRWeb.
