Re: Solicitation Number: 75N97019R00016-MM
NLM processes approximately 125,000 interlibrary loan requests on an annual basis. Requests are submitted to NLM through DOCLINE, NLMs automated interlibrary loan (ILL) request routing and referral system. To process these requests, NLM has the need for a document delivery and interlibrary loan request management system.
The system shall facilitate tracking of the ILL requests from receipt to delivery. The system shall also facilitate the scanning of documents on document scanning workstations and the automatic delivery of these documents via the Internet or to be printed and mailed to the requesting institution. Billing and reporting features are also essential requirements of the system.
NLM requires a system that can accept orders from DOCLINE and other ILL systems such as ILLiad, as well as directly via a web form, with the ability to automate ILL functions to the extent that it improves the library’s efficiency and the material turnaround time.
NLM requires that the system be MS Windows compliant and network-based.
The vendor must support an internally hosted SQL Server Database.
The system must operate with scanners capable of reproducing journal articles at the rate of at least 40 pages per minute.
The system must support access for Crystal Reports and similar reporting tools.
The vendor must be able to provide custom workflow enhancements in a timely manner to support changing ILL needs.
The vendor must provide monitored remote server and database system support to the NLM site as scheduled.
The vendor must provide all the necessary technical support to keep the system functioning in collaboration with NLM internal technical support staff and also provide software upgrades as needed.
The vendor must respond to and address flagged security threats and provide ad hoc software patches, product development and customer support.
