“The Deputy Executive Director for Operations maintains knowledge of the entire Compensation Program, service mission, vision, and operations to supervise and manage the functional areas for which the incumbent is primarily responsible, and to provide leadership in the other Deputy Executive Directors’ functional areas when the need arises. In the absence of the Director, Compensation Service the incumbent may be designated as the Acting Executive Director.”
“The incumbent has responsibility for the full spectrum of personnel management activities. Provides guidance through high-level civilian supervisory personnel to include professional, technical, and administrative personnel of the Compensation Service Training Staff, Business Management Staff, and Quality Assurance Staff.
- Responsible for national training for all compensation claims processors within VBA, including centralized training for all new employees and recurring training curriculum.
- Responsible for skills certification testing that all claims processing employees must pass.
- Oversee the compensation national quality assurance program, which consist of general quality reviews and specialized reviews for the organization.
- Responsible for the policy and procedures for approximately 600 Quality Review Specialists that are embedded at Regional Offices across the country.
- Conduct oversight of Regional Offices to ensure that they are performing according to current policy and procedures.
- Oversee the business management staff consisting of the maintenance of all Legacy IT systems, and the integral role in the development of the new VA claims processing systems.
- Responsible for the implementation of policies and procedures related to the administration of VA disability compensation claims…”
