“The U.S. Department of Veterans Affairs (VA) added a text messaging feature to the Women Veterans Call Center on April 23, providing another convenient way for women to seek information about VA benefits, health care and available resources…”
“The Women Veterans Call Center is staffed by trained, compassionate female VA employees, who can provide and link callers to available resources, such as health care, benefits and cemetery information via phone, chat and now text. The new texting feature aligns this service with other VA call centers that provide information and assistance to Veterans who are in crisis, at risk for suicide and becoming homeless.”
“VA works to meet the unique requirements of women, while offering privacy, dignity and sensitivity to gender-specific needs. Since April 2013, the call center has received nearly 83,000 inbound calls and has initiated almost 1.3 million outbound calls. As the number of women Veterans continues to grow, VA is expanding its outreach to ensure they receive enrollment and benefit information through means that are user-friendly and responsive…” Read the full press release here.
Source: New text feature available through VA’s Women Veterans Call Center: Users may now text, call or chat to learn about resources – April 23, 2019. VA.gov.
