“In the development and implementation of information technology programs like its VA Video Connect telehealth app or Store-and-Forward Telehealth, the Department of Veterans Affairs has highlighted one top priority during the modernization process: its customers.”
“VA Secretary Robert Wilkie placed customer service right at the top of its list of four 2019 priorities, which also includes implementing its Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION) Act, replacing the department’s electronic health record and transforming business systems.”
“The VA’s emphasis on its customers — the country’s veterans — must come before embracing glossy new technologies for the sake of modernization, according to Dr. Neil Evans, Chief Officer for the Office of Connected Care in the Veterans Health Administration, who gave the afternoon keynote at the Jan. 29 AFCEA Health IT Summit…” Read the full article here.
Source: VA Connected Care Chief: Customers Come Before Tech – By Connor Collins, January 31, 2019. GovernmentCIO.
