VA has issued an RFI seeking a Contractor to provide VA with technical support for Caseflow development and sustainment, including project management, technical implementation, training, content management and help desk support.
The suite of Caseflow applications has already transformed the way VA processes appeals, but has not yet completed the purpose for which it was conceived. By February 14, 2019, all applications will be at a stage of minimal viability for purposes of processing appeals under AMA. However, no Caseflow products are in a “fully finished” state. The Caseflow team has had to work with stakeholders to appropriately prioritize functionality requests for every single Caseflow product in order to reach a stage of minimal viability as quickly as possible ahead of AMA implementation, and each of the products that are at a stage of minimal viability still require significant development to fully meet stakeholder needs, some of which, especially with the rollout of AMA, are not even yet fully defined.
Additionally, the team developing Caseflow must complete the task for which Caseflow development began: the full deprecation of VACOLS. The deprecation of VACOLS has been a top-5 OI&T priority, and remains a focal point of Caseflow development. The deprecation of VACOLS will require expanding Caseflow to additional user groups and further integrating a future in which appeals can move seamlessly from VA’s legacy appeals framework to the new AMA framework.
