“…The U.S. Digital Service started working with the Centers for Medicare and Medicaid Services (CMS) three years ago. It was clear their policy team wanted to make it easier for more people to join this discussion so their services could meet the needs of more Americans. The question was, how?”
“Over the last three years, USDS and CMS partnered to introduce product management and human-centered design into the CMS policymaking process. We journey-mapped how proposed changes will impact users, we identified the problems we needed to solve instead of starting with theoretical technical solutions, and we focused teams of more than 200 — from policymakers to software engineers — on a single, user-centered goal.”
“These new practices allow CMS to write less complicated policies that carry more impact. While many changes have been internal, one of the most significant is now public. On July 27, 2018, the Federal Register — the official public record of the government’s day-to-day business — will link to a…” Read the full article here.
Source: Injecting Human-Centered Design into Government Policymaking – By Natalie Kates, August 2, 2018. Medium.
