“The Department of Veterans Affairs wants to use artificial intelligence to improve the experience of veterans who contact the agency with questions…”
“The department believes AI can help minimize delays by speeding information retrieval and improving the quality and accuracy of information provided. AI-based chatbots or voice interfaces can be trained to answer common questions and help VA agents…”
“In a July 2 request for information, the VA said it is looking for an AI-based solution to give veterans, caregivers and survivors better access to health care and benefits information. The VA wants…” Read the full article here.
Source: Can AI improve user experience at the VA? – By Susan Miller, July 3, 2018. GCN.
