“President Lincoln once said a house divided against itself could not stand, and Marcy Jacobs knows the same principle applies to online citizen services.”
“As executive director of the Digital Service at the Veterans Affairs Department, it’s Jacobs’ mission to make interactions with the agency as easy and transparent as possible…”
“But Jacobs and her team are working to put all those portals under one roof and help veterans better understand the opaque machinations of the VA. Under her watch, the office has revamped online applications, connected portals to vast troves of patient data and given a thorough makeover to Vets.gov…”
“In the coming months, Jacobs’ team is building personalized portals…” Read the full article here.
Source: How the VA is Personalizing Veteran Services With a Single Website – By Jack Corrigan, June 8, 2018. Nextgov.
