“…The Challenge…An organization’s structure can complicate its very mission—over time, multiple chains of command, unclear governance and inconsistent protocols, processes and practices can weaken health care safety and reliability protocols. These conditions set the stage in 2014 for then Defense Secretary Chuck Hagel to order a comprehensive review of the MHS and demand it move towards a high-reliability model.”
“The goal: Improve safety, quality and access to care for more than 10 million people, inspire a staff of 137,000, and scale solutions to more than 400 different treatment facilities across three branches of the military.”
“The Approach…Working with MHS executives, our transformation team is applying proven safety science and culture tools to reduced safety events across the military health system. We developed an innovative HRO operating model with the MHS that…” Read the full case study here.
Source: Case Study: A Roadmap to High Reliability in Military Health – Booz Allen Hamilton.
