“CALNET announced today that it has won an award to provide Service Desk Services and End-User Support Services for the Office of Inspector General (OIG) at the Department of Health and Human Services (HHS) in Washington, DC.”
“CALNET will provide the Office of Inspector General (OIG) at the Department of Health and Human Services (DHHS) a low risk, best value solution to its Service Desk and End-User Support requirements. Contract is for a base year and 4 option periods.”
“Implementation of this program represents a fundamental change in IT support processes across the agency as OIG seeks a National solution. Team CALNET will effectively execute and deliver nationwide service desk and end-user support operations by implementing Information Technology Information Library (ITIL) and Help Desk Institute (HDI) concepts…” Read the full release here.
Source: Office of Inspector General (OIG) Awards CALNET Prime Contract for Service Desk Services and End-User Support Services – March 20, 2018. PR NewsWire.
